Privacy Policy

Scope and updates

This policy describes how PELISSA handles personal information connected with our customer-facing storefront and related services. It applies whether you visit the site, use an account, make a purchase or contact our support team.

We may revise this policy when our services, providers or legal obligations change. The current version will be posted on this page with an updated date. Where a change is material, we may also provide notice through the storefront or by email.

Information you provide

You may provide information when you create an account, place an order, save an address, update your profile, contact support or choose to receive marketing messages. This can include your name, email address, username, phone number, shipping and billing details, order history and the content of your messages.

Please make sure information you submit is accurate and current. If you give us information about another person, you should have permission to do so.

Information collected through use

When you use the storefront, we may collect information generated by that use, such as products viewed, cart contents, language and currency preferences, device and browser details, approximate region, pages visited and records needed to diagnose errors or protect the service.

Some of this information is collected through cookies, browser storage and similar technologies. It helps the storefront remember essential choices and operate reliably.

How we use information

• Provide the storefront, account, cart, checkout, order, delivery and support features you request.
• Process and administer orders, payments, refunds, customer-service requests and necessary account communications.
• Authenticate accounts, send verification codes and protect customers and the storefront from fraud, abuse and unauthorized access.
• Understand and improve product discovery, storefront performance and support quality, including through aggregated analysis.
• Send marketing messages only where you have made that choice; you can unsubscribe or withdraw consent at any time.

Cookies and preference storage

We use essential cookies and local storage to maintain a session, remember your locale and currency preferences, protect forms and keep your cart available. Where optional analytics are used, they help us understand how the storefront is performing and where it can be improved.

You can manage cookies through your browser settings. Blocking essential storage can prevent parts of the storefront, including sign-in, cart and checkout, from working as expected.

Payments and service providers

Payments are processed by Stripe or another provider shown during checkout. PELISSA does not store complete card numbers or card security codes. The payment provider processes payment details under its own terms and privacy notice and may return a payment status, transaction identifier or receipt information to us.

We may use carefully selected providers for services such as hosting, email delivery, authentication, customer support, analytics and shipping. They process information only as needed to provide their services to us and under applicable confidentiality and security obligations.

Sharing and international processing

We share information with service providers when it is needed to run the storefront and fulfill your order, and with payment, delivery or support partners involved in the service you request. We may also disclose information where required by law or when reasonably necessary to protect customers, the public or our rights.

Our providers and systems may process information in countries other than the one where you live. When this happens, we use safeguards appropriate to the transfer and the service involved where required by applicable law.

Retention and security

We retain information only for as long as reasonably needed to provide services, complete transactions, meet legal and accounting requirements, resolve disputes and enforce agreements. Retention periods vary by the type of information and why it was collected.

We use measures such as access controls, encryption in transit and operational safeguards designed to protect information. No online service can guarantee absolute security, so please use a unique password and contact support promptly if you suspect unauthorized account activity.

Your rights and choices

Depending on where you live, you may have rights to access, correct, delete, restrict or receive a copy of personal information, and to object to certain processing. You can update some profile information in your account and unsubscribe from marketing messages directly.

For other privacy requests, please contact support. We may need to verify your identity before responding, and we will explain if an applicable law allows or requires us to limit a request.

Children

The storefront is not intended for children who cannot lawfully consent to online services in their location. If you believe a child has provided us with personal information, please contact support so we can review the matter and take appropriate action.

Contact us

If you have a question about this policy, your information or a privacy request, submit it through the PELISSA support area in your account. We may use account information to verify and respond to your request securely.